Frequently Asked Questions

Log in to TouchNet U.Commerce is Central. The TouchNet site is very sensitive. Your bookmarked link should show only the above web address. If it does not, you may experience issues logging in for future sessions including the error message “Invalid Credentials”. If you continue to have problems after verifying that the above link is correct, clear your cache for your browser. Any additional problems can be reported to ecommerce_dl@ku.edu for assistance.

If you are unable to login to TouchNet, Please complete the E-commerce Questions/Comments form to request a password reset.

The employee's supervisor must log in and complete the TouchNet Access or Deactivation Request Form.

Please complete the E-commerce Questions/Comments form to notify the E-commerce Committee that your credit card terminal is no longer working. Please provide details as to error messages received and when the problem began. 

• The Marketplace uPay Site allows you to configure online payment pages that can be connected to an existing campus web application. The uPay Site is configured for handling specific transactions. For example, a uPay Site can take alumni donations and another take payments for conference registrations. Marketplace’s uPay Site focuses only on the payment page.
• The Marketplace uStore allows for the creation of stores and product pages and provides shopping cart and checkout functionality.

Send an email to accounting-svcs@ku.edu to request a copy of your credit card statement. 

Review TouchNet Marketplace Revenue and Tax Reports for Completing the Miscellaneous Deposit Form.

Review TouchNet Marketplace Revenue and Tax Reports for Completing the Miscellaneous Deposit Form. Please note that tax is collected on Stores only.

The details of your registration can be downloaded from the qform depository, and you must have access to the qform to download this information. Specific access must be granted by the E-commerce Committee with your supervisor’s approval. Complete the e-commerce Access Request form.

Yes, please complete the e-commerce Questions/Comments form to request the time you would like to have your terminal auto batch.

Send an email to ecommerce_dl@ku.edu indicating 1) the merchant name, 2) new fund and cost center to charge the credit card fees to.

• Stores – By Product Report // This report shows all products sold during the selected date range for a uStore.This is a transaction detail report and lists each order purchased during the displayed date range along with the details of the order.
• uPay Sites – By Product Report // This reports shows the uPay site product sold during the selected date range.This is a transaction detail report and lists each order purchased during the displayed date range along with the details of the order.
• Marketplace – Taxes Report // This report shows a summary of sales tax collected for the selected date range for all uStores.
• Stores – Taxes Report // This report shows a summary of sales tax collected for the selected date range for a single uStore.

Complete the e-commerce Questions/Comments form. Provide merchant name, uPay site name and all details that need to be added or changed.

See the instructions for TouchNet Marketplace uPay Site Refund.

See the instructions for TouchNet Marketplace uPay Site Refund.

Complete the e-commerce Questions/Comments form to request the URL for your uPay site.

Give the URL provided by the E-commerce Committee to your website editor to add to your website. 

See the instructions for TouchNet Marketplace uPay Duplicate Receipts.

See the instructions for TouchNet Marketplace uStore Duplicate Receipts.

See the instructions for TouchNet Marketplace uStore Refund.

Complete the e-commerce Questions/Comments form to request uStore training.