Frequently Asked Questions

I am unable to login to TouchNet and/or TouchNet is indicating that my credentials are invalid.
The link to TouchNet U.Commerce is https://secure.touchnet.net:443/central. The TouchNet site is very sensitive. Your bookmarked link should show only the above web address. If it does not, you may experience issues logging in for future sessions including the error message “Invalid Credentials”. If you continue to have problems after verifying that the above link is correct, clear your cache for your browser. Any additional problems can be reported to ecommerce_dl@ku.edu for assistance.

How do I reset my TouchNet password?
If you are unable to login to TouchNet, Please complete the E-commerce Questions/Comments Form to request a password reset.

Who do I contact to set up a new TouchNet user, remove a TouchNet user or change a user’s access?
The employee's supervisor must log in and complete the TouchNet Access or Deactivation Request Form.

My credit card terminal is no longer working. Who do I contact?
Please complete the E-commerce Questions/Comments Form to notify the E-commerce Committee that your credit card terminal is no longer working. Please provide details as to error messages received and when the problem began. 

How is the Marketplace uStore different from the Marketplace uPay Site?
  • The Marketplace uPay Site allows you to configure online payment pages that can be connected to an existing campus web application. The uPay Site is configured for handling specific transactions. For example, a uPay Site can take alumni donations and another take payments for conference registrations. Marketplace’s uPay Site focuses only on the payment page.
  • The Marketplace uStore allows for the creation of stores and product pages and provides shopping cart and checkout functionality.

I haven’t received my credit card statement. Who do I contact?
Send an email to accounting-svcs@ku.edu to request a copy of your credit card statement. 

How do I run a Revenue report in Marketplace?

The sales tax information is not on the Revenue Report? Where can I find it?

How can I access information collected during registration?
The details of your registration can be downloaded from the qform depository, and you must have access to the qform to download this information. Specific access must be granted by the E-commerce Committee with your supervisor’s approval. Complete the E-commerce Access Request form.

Can I change the time that my terminal batches?
Yes, please complete the E-commerce Questions/Comments Form to request the time you would like to have your terminal auto batch.

I want to change the accounting string that my fees are charged to. Who do I contact?
Send an email to ecommerce_dl@ku.edu indicating 1) the merchant name, 2) new fund and cost center to charge the credit card fees to.

What Marketplace reports are available to me and what do they tell me?
  • Stores – By Product Report // This report shows all products sold during the selected date range for a uStore.This is a transaction detail report and lists each order purchased during the displayed date range along with the details of the order.
  • uPay Sites – By Product Report // This reports shows the uPay site product sold during the selected date range.This is a transaction detail report and lists each order purchased during the displayed date range along with the details of the order.
  • Marketplace – Taxes Report // This report shows a summary of sales tax collected for the selected date range for all uStores.
  • Stores – Taxes Report // This report shows a summary of sales tax collected for the selected date range for a single uStore.

Who can I talk to about updating my qform?
Complete the E-commerce Questions/Comments Form. Provide merchant name, uPay site name and all details that need to be added or changed.

 

uPay Site Questions

Where can I see my uPay Site refunds?
See the instructions for TouchNet Marketplace uPay Site Refund.

How do I process a uPay Site refund?
See the instructions for TouchNet Marketplace uPay Site Refund.

What is my uPay site link?
Complete the E-commerce Questions/Comments Form to request the URL for your uPay site.

How do I add my uPay site link to my department’s KU website?
Give the URL provided by the E-commerce Committee to your website editor to add to your website. 

How can I print a receipt for a uPay site transaction?

 

uStore Questions

How can I print a receipt for a uStore transaction?

Where can I see my uStore refunds?
See the instructions for TouchNet Marketplace uStore Refund.

Who can I talk to about updating my uStore?
Complete the E-commerce Questions/Comments Form to request uStore training.



KU E-commerce Do's & Don'ts

DO:

  • Work with the KU E-commerce Committee for all your KU e-commerce needs
  • Allow plenty of time to establish your Merchant ID and e-commerce solutions (min. 1-3 months)
  • Read and comply with all KU e-commerce guidelines and policies

DON'T

  • Use unauthorized e-commerce vendors, including Square, PayPal, etc.
  • Conduct e-commerce at KU without an official Merchant ID
  • Initiate conversations or contracts with external vendors without the assistance of the E-commerce Committee